Example Track 1

Panel: Actionable Steps for Digital CX Modernization

Mar 03, 2021

11:05 AM - 11:45 AM

Jeff Frederick

Sr Solutions Engineer, Federal


Nicholas Langle

Lead User Experience Software Developer

National Renewable Energy Laboratory

Courtney Winship

Chief, Digital Services Division,
Office of Citizenship & Applicant Information Services

U.S. Citizenship and Immigration Services

User-centered design practices can seem like more art than science, but clear metrics and rigorous analytics are essential to successful CX. Panelists will share their playbooks and best practices, and discuss the options for finding or developing the necessary expertise.

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