Digital Service Management

Evolving ITSM to meet the needs of the Digital Business

Jun 07, 2017

1:00pm - 1:45pm

Jon Fraser

Managing Director, Service Management

Online Business Systems

Michele McFadden

AVP Product Management


Room: Lincoln 3

In the digital era, success is predicated on serving constituents and customers, engaging employees, innovating operations and transforming agency business models. But managing IT at the pace, scale and complexity demanded by digital businesses is not easy. To succeed, IT organizations must address a new set of challenges as cloud services, security breaches, data volumes, business agility and tools to improve employee productivity dominate the IT agenda.

Join this session to learn where BMC and its customers are headed next. We’ll reveal:

  • How our approach has led to transformed ITSM for virtually every role in the service organization.
  • How our new cloud-native Innovation Suite platform brings new levels of flexibility to developers and business analysts.
  • A conversation with Jon Fraser from Online Business Systems with respect to discovery and security.

Whether you are an ITSM practitioner, a developer, or a service provider, find out what’s in store for your organization in the next step of the transformation to digital service management.