• GSA Headquarters (Photo by Rena Schild/Shutterstock)

    GSA softens line on looming EIS due date

    Think of the September deadline for agencies to award contracts under the General Services Administration's $50-billion telecommunications contract as a "yellow light," said GSA's telecom services director.

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The Lectern

Opinion that Matters

  • Comment
    business opportunity (Khakimullin Aleksandr/Shutterstock.com)

    4 modernization best practices

    To support long-term modernization initiatives, agencies must invest in skilled staff and open, automated and collaborative processes. 08/22/2019

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    cloud migration (deepadesigns/Shutterstock.com)

    How a mature FedRAMP sets the stage for more ambitious cloud projects

    Cloud adoption is being driven by broader pressure on agencies and maturation of the Federal Risk and Authorization Management Program. 08/21/2019

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    Customer Experience federal

    Why CX in government is no longer optional

    In the era of big data, comprehensive CX programs are recommended for any enterprise to understand every aspect of customer interaction and perception. Though much has changed, that old adage that "the customer is always right" endures. 08/15/2019