The Office of Management and Budget has made it clear: The future is in shared services. A forthcoming OMB policy on data center consolidation keeps the emphasis on a "cloud first" and shared services-heavy approach. Both initiatives, however, depend on agencies being able to monitor and maintain the health of the IT enterprise. There are significant challenges within this new type of shared services environment to provide visibility to all stakeholders. It’s essential to provide not only separate department-level views, but also an enterprise-level overarching view. In this webcast, Mark Glorioso, Executive Director of the NASA Shared Services Center, will talk about the challenges of managing performance in a shared services environment.