Federal 100: Kay Thayer Ely
Name: Kay Thayer Ely
Title: Director of IT Schedule 70
Agency: General Services Administration
Schedule management at scale. Being tapped in 2011 to refurbish one of the federal government's most popular, revered and sprawling acquisition vehicles hasn't intimidated Ely. She broadened the big picture at Schedule 70 by raising customer loyalty scores from 7.2 to 8.0, increasing state and local sales by 38 percent, improving efficiencies and strengthening key relationships. She hasn't missed the details either: Ely implemented an initiative to renegotiate base prices for many of the largest contracts and nailed down discounts of 3 percent to 46 percent off original prices.