Sunnyvale, Calif., e-Permits


Sunnyvale, Calif., is one of the first cities in the nation to allowhomeowners, architects and contractors to apply for, pay for and receivebuilding permits via the Internet. The community is faced with the challengeof meeting an increasing demand for services, without the ability to increaseoperating budgets. It sought a way to automate its existing paper-basedpermit processes via a Web site with e-commerce capabilities.

The site, developed in cooperation with e-Permits (www.e-permits.net/sunnyvale),plugs into a Smart Permit database to validate addresses, calculate permitfees and display inspection schedules. Carta Inc. worked with MicrosoftCorp. and the city to develop the permit "shopping" navigation flow andthe user interface. The goal was a navigation system that would be intuitivefor newcomers and would expedite the application process for repeat users.





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