Desktop V: First-rate or frustrating?

I read with interest Mr. Frye's Op-Ed piece on Desktop V [FCW March 17]. In general I am very happy with the Desktop contracts particularly because of the great warranty coverage and software upgrades. However Desktop V has some aggravating flaws.

First my major bargaining tool payment to the vendor is removed from my hand. Someone else spot-checks orders which may or may not include mine. If his paperwork is in order (with or without an inventory) my computers ship and the vendor gets paid. When I inventory the shipment and discover several missing parts I'm left on my own to deal with the vendor. Under GSA or through direct buy I would not pay the vendor until I had received everything.

Second as to "SSG follows up to make sure the customer is satisfied with the product and vendor": After three orders I have never had someone from SSG do any follow-up with me and my office is down the block from their offices! Calls to the Desktop V contract monitors receive nice words and "We're working on that " but no action.

I'll repeat: I'm generally happy with Desktop IV and V the products have performed well and I consider them a good buy for my money. However all is not peaches and cream as Mr. Frye implies. The manpower and time I have expended trying to correct problems with 26 systems do not make Desktop V a "best value."

Lt. Col. Raymond J. TycAir ForceVia the Internet

Featured

  • Defense
    Ryan D. McCarthy being sworn in as Army Secretary Oct. 10, 2019. (Photo credit: Sgt. Dana Clarke/U.S. Army)

    Army wants to spend nearly $1B on cloud, data by 2025

    Army Secretary Ryan McCarthy said lack of funding or a potential delay in the JEDI cloud bid "strikes to the heart of our concern."

  • Congress
    Rep. Jim Langevin (D-R.I.) at the Hack the Capitol conference Sept. 20, 2018

    Jim Langevin's view from the Hill

    As chairman of of the Intelligence and Emerging Threats and Capabilities subcommittee of the House Armed Services Committe and a member of the House Homeland Security Committee, Rhode Island Democrat Jim Langevin is one of the most influential voices on cybersecurity in Congress.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.