GTSI, Vanstar offer Microsoft services, warranty program

Government Technology Services Inc. last week announced it is offering packaged services from Vanstar Corp. on GTSI's General Services Administration schedule.

Specifically GTSI is providing Vanstar's professional services in support of Microsoft Corp. technology. Vanstar a $2.2 billion PC reseller and integrator is a Microsoft Solutions Provider and employs about 400 Microsoft-certified personnel. Vanstar also is offering networking services. Overall services covered by the GTSI/Vanstar arrangement include network integration application server integration network analysis and design and system migration and conversion.

"GTSI is a product company and we productized Vanstar's services so they can be purchased easily " said Dendy Young president and chief executive officer of GTSI. "Services are a product we can add to our list of offerings."The agreement "makes it easier for our customers to buy services and to gain access to quality people " a spokesman for Microsoft's federal operations said.

Vanstar officials could not be reached for comment.

Warranty Program

GTSI and Vanstar also announced an Enhanced Warranty Program that is offered on the GSA schedule and focuses on desktop support. The warranty program differs from original equipment manufacturer warranties in that it covers third-party components offers a choice of coverage -from one to five years - and offers a choice of same-day or second-business-day response times.

The third-party component support covers products that a customer might purchase to upgrade a PC.

"If a customer orders added memory with a computer many manufacturers will not provide a warranty because it is not their product " Young said. "Under this agreement with Vanstar we can give the customer an on-site warranty for the combined solutions."

GTSI said the Vanstar alliance is the first of several relationships the company is planning to enter.

The company said additional alliances are being explored in other areas such as Unix and Mac OS.

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