Remedy Corp. to embrace DOD's COE

Remedy Corp. a leading help-desk vendor in the federal market announced last week that the company will make one of its core products - Action Request System - fully compliant with the Defense Department's Common Operating Environment (COE) standard.

The Mountain View Calif.- based company predicts that compliance will increase Remedy's already formidable presence in the federal sector. "Commercial vendors like Remedy have begun to see opportunity surrounding COE compliance " said Bill Freedman Remedy's product manager for Action Request System. AR System is used to automate internal help desks.

"In my opinion this decision will give Remedy a leg up on the competition " said Terry Smith a computer scientist at Logicon Inc. which is working with Remedy to get AR System COE-compliant. "More and more agencies are requiring COE compliance " he said.

Payton Smith a research analyst for IDC Government agreed that COE compliance was creeping into more DOD requests for proposals. "It can only improve them " he remarked of Remedy's standing in the DOD market following the release of a compliant product.

COE is a standard maintained by the Defense Information Systems Agency and used throughout DOD. COE compliance is designed to provide DOD systems with a common interface among multiple platforms and is mandated in several high-profile initiatives such as the Defense Message System the Joint Defense Information Infrastructure Control System - Deployed and the Global Command and Control System. Remedy's presence in all three programs factored into the decision to make AR System compliant Freedman said.

DOD is scheduled to take delivery of the COE-compliant version of AR System in early August. COE compliance will lead to enhanced product backing from Logicon and DOD Smith said. "If a product is not COE-compliant and that company runs into trouble with the product they cannot turn to DISA for help. This way they can turn to DISA for help and Remedy can also come to us. It means that there are a lot more people behind you " he said.

-- Jones is a free-lance writer based in Falls Church Va.

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