Industry Watch

RMS snags first ODIN pact

Goddard Space Flight Center, Greenbelt, Md., last month awarded the first delivery order under NASA's massive desktop outsourcing contract.

Goddard, known as Code Y, awarded RMS Information Services Inc. a $19.6 million contract to take over the management of approximately 3,300 desktops at the center. RMS was chosen based on overall technical excellence and price, said Mark Hagerty, the Outsourcing Desktop Initiative for NASA (ODIN) program manager.

The seat management delivery order is the first under ODIN, one of two governmentwide pacts that agencies can use to outsource everything associated with desktop PCs, including hardware, software and maintenance.

Naren Bewtra, chief operating officer at RMS, said the value of the contract could increase when the Lewis Research Center transitions its desktops and associated network services to ODIN. RMS currently holds the seat management contract at Lewis, and before this delivery order, RMS had managed about 2,000 seats at Goddard. Bewtra said the potential for both centers is more than 7,000 seats.

"Now we're across all of Goddard," he said.

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Wang wins accounting contract

Wang Government Services has been awarded a $14 million contract to continue providing support services for the Pension Benefit Guaranty Corp.'s accounting system.

Under the five-year Premium Accounting System follow-on contract, Wang will provide Pension Benefit's data capture, records management, software life-cycle support, audit support and customer service. Wang won the original PAS contract in 1993.

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Live Picture, NASA announce imaging agreement

Live Picture Inc. and NASA last week announced a collaborative research partnership to pinpoint new uses of next-generation Live Picture Zoom technology for examining and distributing images taken from space.

NASA's Ames Research Center and Live Picture will investigate how NASA's space exploration and earth observation programs could benefit from Live Picture Zoom images, which are designed to enable World Wide Web users to click on a photograph and immediately zoom in to see a more detailed image. With the Live Picture Image Server, NASA researchers can store a single, multi-resolution image and use it at different levels of detail for different purposes.

For example, a researcher can print a high-resolution satellite image in a poster-size format for analysis and display, while the general public can rapidly download that same photo as a thumbnail image on the Web and then zoom in for a more detailed view.

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Mint rolls out customer service software

The U.S. Mint has begun rolling out software from Mustang Software Inc., Bakersfield, Calif., that it plans to use to manage e-mail correspondence with the public.

Mustang's Internet Message Center will filter and route e-mail that the Mint receives about its products and generate automated responses to common questions.

Chuck Payne, chief of the Mint's Electronic Products and Services Division, said the system would ensure that customers' queries are answered. The Mint also has purchased Mustang's ListCaster package for managing mailing lists that it plans to set up.

The Mint sells coins to collectors as well as coin-based jewelry and gifts. The agency spent about $39,000 for the software, which it expects to have fully installed by December.

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Cisco's Massa takes new post

James Massa, former head of Cisco Systems Inc.'s federal operations, has been named director of the newly formed Cisco Systems Government Alliances organization. In his new post, Massa will focus on developing partnerships with federal, state and local organizations.

Cisco also named Ed McCrossen vice president of its federal operations.

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Nikon to sell imaging products on GSA schedule

Nikon Inc. has signed Government Technology Services Inc. and Intelligent Decisions to resell its digital cameras and film scanners through their General Services Administration schedule contracts.

Nancy Carr, national marketing manager with Nikon Electronic Imaging, said the products would save the government money by "all but eliminating processing costs'' for film. Lawrence Hamm, vice president of marketing and contracts with Intelligent Decisions, said the technology is in demand.

- Compiled by Diane Frank, Heather Harreld and Allan Holmes.

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