VBA benefits from tech consortium know-how

The Veterans Benefits Administration, which handles close to 1 billion pages of documents annually, late last year began a pilot project designed to steer the agency toward paperless claims processing.

The project, detailed today by VBA undersecretary Joseph Thompson at the Virtual Government conference in Washington, D.C., was undertaken on a pro bono basis by a technology consortium called Highway 1, whose members include Microsoft Corp., IBM Corp. and Computer Sciences Corp., among others.

Highway 1 used commercial computer products to scan and electronically store hundreds of pages of documents at VBA's Washington regional office. The new electronic images of veterans' records can be easily accessed by VBA workers when processing veterans' claims for benefits.

Frederic Messing, senior consulting engineer for CSC, said VBA will have to determine how it can improve and deploy the new document management system that Highway 1 put together. Messing said the goal behind the project was not to automate VBA fully but "to have VBA head down a new path."

Featured

  • People
    Federal CIO Suzette Kent

    Federal CIO Kent to exit in July

    During her tenure, Suzette Kent pushed on policies including Trusted Internet Connection, identity management and the creation of the Chief Data Officers Council

  • Defense
    Essye Miller, Director at Defense Information Management, speaks during the Breaking the Gender Barrier panel at the Air Space, Cyber Conference in National Harbor, Md., Sept. 19, 2017. (U.S. Air Force photo/Staff Sgt. Chad Trujillo)

    Essye Miller: The exit interview

    Essye Miller, DOD's outgoing principal deputy CIO, talks about COVID, the state of the tech workforce and the hard conversations DOD has to have to prepare personnel for the future.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.