New Mexico Sizes Up Its IT Workload

New Mexico's newly created Information Technology Commission held its first meeting Friday. The commission discussed a statewide strategic plan for IT, the lack of adequate network infrastructure across the state and agencies' Year 2000-readiness status.

Jim Hall, the state's chief information officer, said many agencies are in great shape for Year 2000, but a few are really struggling. "It's like having your head in the fridge and your feet in the oven. It will not be the end of the world as we know it, but on the other hand we will be working real hard," he said.

But Hall said the most important issue facing New Mexico and other states is creating a policy on a World Wide Web architecture for state agencies. Hall said providing a unified, business-friendly front end across all agencies is critical.

"As we push to become more customer-focused, the indication is we need to cross organizational boundaries," Hall said. "How do we transform ourselves from program-centered services to customer-centered services? If we are going to do e-commerce, we not only have to do the technology, we have to do the service transformation. And the service transformation is a lot harder than the technology."

For more information on the bill the New Mexico state legislature passed to create the IT Commission and the office of the chief information officer (H.B. 33), see www.legis.state.nm.us.

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