Arizona releases blueprint for e-government

Arizona Gov. Jane Dee Hull (R) and chief information officer John Kelly released the state's Strategic Plan for Information Technology last week, a blueprint for making Arizona government services more accessible to citizens.

The state's Government Information Technology Agency (GITA) published the plan, which promotes Hull's theme of having cabinet members lead agencies with a focus on customer service and using technology to accomplish that goal

"Without executive leadership, most state investments in IT were for maintenance," said Kelly, who also is GITA's director. "New products were being bought to maintain old ones, and they were spending money and just putting out old fires."

The strategic plan's tag line "Arizona @ Your Service" acknowledges the power of the Internet in delivering government services as well as the need for a strong technology infrastructure to optimize government service delivery. "This [plan] is the opening salvo for several different important initiatives," Kelly said. "The ideas for improvement are driven by the customers...not just the technical people."

The plan also examines the current government technology environment, factors inhibiting success, the vision for progress and global trends that influence technology decisions on a daily basis.

Arizona' s strategic IT plan is available in print from GITA and also can be found on its World Wide Web site at gita.state.az.us/sitplan99/index.htm.

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