Survey: Y2K, Funding and Credit Cards Are States' Top E-Commerce Challenges

SAN DIEGO -- The Year 2000 problem, funding issues and credit card fees are the top three challenges to states' electronic commerce policies, according to the results of two surveys released at the National Electronic Commerce Coordinating Council conference.

Dan Greenwood, chairman of the Election Transactions Workgroup and special counsel for electronic commerce in Massachusetts, presented the findings from surveys covering statewide and individual e-commerce.

Other big e-commerce challenges, according to the surveys, are technological complexity, security, and internal coordination and the re-engineering of existing processes. Conversely, best practices unearthed by the survey include heightened security measures and digital signatures.

Greenwood also pointed out some e-commerce trends, including the development of a single face of government being instituted in some states by the National Information Consortium; electronic agents for uniformity included in the Uniform Electronic Transactions Act; and the introduction of call centers.

The 14 states that participated in the surveys were Arkansas, Colorado, Delaware, Florida, Louisiana, Michigan, Massachusetts, North Carolina, Oregon, Tennessee, Texas, Utah, Washington and Wyoming.

The conference is sponsored by the National Organization of State Procurement Officials, the National Association of State Auditors, Comptrollers and Treasurers, and the chief information officers of the states.

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