Conyers, Ga., has plans for online permits

Conyers, located outside Atlanta, launched the online initiative late last year to make it easier for its residents to interact with city offices.

Many of its residents work in nearby Atlanta, "so doing business the normal way -- 8 a.m. to 5 p.m. -- is not necessarily best for our citizens," said Stacy Jones, director of tourism and public affairs for the city.

The city began to work with VC3 Inc., maker of Virtual Government software, in late 1998 to identify potential applications and the technical requirements.

The city is bringing applications online in phases, as upgrades occur. The first online service began in October, when its World Wide Web-based help desk opened for business. The application enables residents to request information or services via the Internet, rather than by phone.

With the second phase, the city is supporting Web-enabled permit requests, real-time posting of city council agendas and meeting minutes and real-time viewing of job-openings for local government.

In the third phase, in late 2000, Conyers plans to support online payments.

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