Letter to the Editor
I am so pleased to read about the Veterans Administration finally taking
the plunge into this century ["VA seeks cure for accounting woes," FCW,
From my perspective, a VA client, I have seen a lot of online stuff that
does not work from the VA. I would like to see something that is useful,
integrated and clever to help me to access (my own) information. There is
an obstacle course for a phone tree and endless "http" loops routinely encountered.
If they didn't want feedback they could not have designed a better system.
Whatever system they implement, I hope they will step back and look at the
business they are in. They are in the service industry, with veterans the
target of their service. They spend all their time on data and no time on
veterans. This needs to change.
Jack L. Walker
Tennessee Valley Authority