Letter to the Editor

I am so pleased to read about the Veterans Administration finally taking

the plunge into this century ["VA seeks cure for accounting woes," FCW,

Feb. 7].

From my perspective, a VA client, I have seen a lot of online stuff that

does not work from the VA. I would like to see something that is useful,

integrated and clever to help me to access (my own) information. There is

an obstacle course for a phone tree and endless "http" loops routinely encountered.

If they didn't want feedback they could not have designed a better system.

Whatever system they implement, I hope they will step back and look at the

business they are in. They are in the service industry, with veterans the

target of their service. They spend all their time on data and no time on

veterans. This needs to change.

Jack L. Walker

Tennessee Valley Authority

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