GSA call center BPA winners

On March 9, the General Services Administration announced the award of a

blanket purchase agreement to 11 industry experts to provide telephone and

Internet customer contact systems and solutions.

GSA's Telephone and Internet Customer Contact Systems and Solutions blanket

purchase aggreement will help federal agencies plan, implement, design and

operate telephone and Internet customer contact centers. The range of solutions

offered under the BPA includes: consultation; management services; call

center hardware, software and accessories; systems integration and implementation;

inbound telecommunication services; Internet connectivity; World Wide Web

site development; and Web hosting services.

Companies awarded the BPA for management and consulting services include:

* Arthur Andersen LLP

* Arthur D. Little Inc.

* Booz Allen & Hamilton I

* PricewaterhouseCoopers LLP

* Metamor Government Solutions

Companies awarded for systems integration and implementation support services:

* DICHROMA Inc.

* Kajax Engineering Inc.

* Lucent Technologies

* Science Applications International Corp.

* Unisys Corp.

* VGS Inc.

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