Arizona residents have say on state Web site

Arizona's Government Information Technology Agency is using online ballots to gauge what residents want on the state's World Wide Web site.

From now until April 20, residents can register their preferences for online

services, including renewing driver's licenses; Internet voting; ordering

birth, death and marriage certificates; and paying taxes and parking tickets.

The ballot is part of a larger plan to create a Web portal that would direct

users to a particular state or local government agency depending on what

service the user needs.

Arizona chief information officer John Kelly said that although he always

felt governments must tailor functions for constituents, "I got to realize

that no one was asking the customers what they wanted."

After having agency personnel vote on what services they thought would be

helpful to residents, he thought it would be useful to ask the residents

directly.

"Of all the things that can be done next, it's important to set priorities

about what is possible and what is wanted," he said.

Susan Patrick, the strategic communications manager at the technology agency,

said the benefits are greater than helping constituents.

"If a transaction can be done online, it can cut office time," she said.

See the ballot at gita.state.az.us/voting.

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