Study: DMV Online Services are Slim

Three out of four state motor vehicle agencies do not offer people the opportunity to conduct business online, according to a study by Andersen Consulting.

At the end of last year, when the study was conducted, 13 states offered online transactions, nine accepted online vehicle registration and seven allowed people to order license plates electronically.

The study found Internet transactions save the government money. A typical online transaction costs 10 cents to 40 cents to process, while a traditional office visit costs $40 to $400, according to the study.

The study gave the motor vehicle departments of Massachusetts and Virginia kudos for being progressive. In Massachusetts, drivers can go online to pay fines with a credit card, handle registrations and buy special license plates. In Virginia, people can go online to file changes of address, create or buy a license plate, get an identification card, replace a driver's license, renew registrations, request an administrative hearing and order a copy of their motor vehicle record.

"While significant room for improvement exists, some states do get it," said Stephen Rohleder, Andersen Consulting managing partner responsible for the USA Government practice. "In our e-world, those governments that do not migrate in this direction will be left behind."

The 47 motor vehicle agencies, including Washington, D.C., that have created a World Wide Web site use it to disseminate general information about agency services. In Iowa, Kansas, Minnesota, Mississippi, New Hampshire, New Jersey and North Dakota, that is the motor vehicle agency Web site's sole purpose. Thirty-nine states allow customers to download forms, providing instructions for their manual completion.

Delaware, Hawaii, Kentucky and Rhode Island did not have motor vehicle department Web sites.


  • Telecommunications
    Stock photo ID: 658810513 By asharkyu

    GSA extends EIS deadline to 2023

    Agencies are getting up to three more years on existing telecom contracts before having to shift to the $50 billion Enterprise Infrastructure Solutions vehicle.

  • Workforce
    Shutterstock image ID: 569172169 By Zenzen

    OMB looks to retrain feds to fill cyber needs

    The federal government is taking steps to fill high-demand, skills-gap positions in tech by retraining employees already working within agencies without a cyber or IT background.

  • Acquisition
    GSA Headquarters (Photo by Rena Schild/Shutterstock)

    GSA to consolidate multiple award schedules

    The General Services Administration plans to consolidate dozens of its buying schedules across product areas including IT and services to reduce duplication.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.