IRS stays with AT& T telecom
- By Diane Frank
- Apr 11, 2000
AT&T announced last week that the Internal Revenue Service has decided to
renew its contract with the company for the agency's nationwide toll-free
Under the $65 million, three-year contract, AT&T will continue to run the
agency's toll-free telecom network, said John Doherty, AT&T's vice president
of government markets. The 800 number is key to the agency's customer service
year-round, but it is especially important during the busy tax season, he
AT&T first took over the network in 1996 under the General Services Administration's
FTS 2000 program, which at that point was the mandatory program for most
federal long-distance services.
FTS 2001, the follow-on program, is not mandatory. So when AT&T did not receive
an FTS 2001 contract, the IRS decided to stay with AT&T and negotiate a separate
contract for the same services, rather than lose its investment in a working
system, Doherty said.