IRS stays with AT& T telecom

AT&T announced last week that the Internal Revenue Service has decided to

renew its contract with the company for the agency's nationwide toll-free

call center.

Under the $65 million, three-year contract, AT&T will continue to run the

agency's toll-free telecom network, said John Doherty, AT&T's vice president

of government markets. The 800 number is key to the agency's customer service

year-round, but it is especially important during the busy tax season, he

said.

AT&T first took over the network in 1996 under the General Services Administration's

FTS 2000 program, which at that point was the mandatory program for most

federal long-distance services.

FTS 2001, the follow-on program, is not mandatory. So when AT&T did not receive

an FTS 2001 contract, the IRS decided to stay with AT&T and negotiate a separate

contract for the same services, rather than lose its investment in a working

system, Doherty said.

Featured

  • Telecommunications
    Stock photo ID: 658810513 By asharkyu

    GSA extends EIS deadline to 2023

    Agencies are getting up to three more years on existing telecom contracts before having to shift to the $50 billion Enterprise Infrastructure Solutions vehicle.

  • Workforce
    Shutterstock image ID: 569172169 By Zenzen

    OMB looks to retrain feds to fill cyber needs

    The federal government is taking steps to fill high-demand, skills-gap positions in tech by retraining employees already working within agencies without a cyber or IT background.

  • Acquisition
    GSA Headquarters (Photo by Rena Schild/Shutterstock)

    GSA to consolidate multiple award schedules

    The General Services Administration plans to consolidate dozens of its buying schedules across product areas including IT and services to reduce duplication.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.