Web City

A handful of city governments also have begun to use the Web to interact with their residents.

In Palo Alto, Calif., municipal leaders are trying to use the Web to encourage old-fashioned interactivity: getting to know your neighbors.

Because of an increasingly fast-paced lifestyle, many people do not share information with their neighbors and others in the community as much as they did in the past, said Sharon Murphy, coordinator of family resources for the city.

"What we're trying to do is make more users comfortable about stepping forward and using services, in terms of knowing what they're doing and who they're working with," Murphy said. "If people feel connected...then they will use the system. If they feel disenfranchised...then they will not step forward. This whole thing is about our community, and all our services are for them."

Palo Alto's Family Resources site is how the city plans to bring together government and neighborhoods. The site is divided into broad service categories such as health care, emergency services and basic needs. Within each category are an array of services and descriptions of how citizens can access them.

In addition, officials have tried to design the site to make it as inviting as possible to visitors, Murphy said. There are photographs of the city officials who head up each service, with a recording of the official's voice describing the services. The site also allows users to provide feedback that officials can use to tweak human services.

Featured

  • Telecommunications
    Stock photo ID: 658810513 By asharkyu

    GSA extends EIS deadline to 2023

    Agencies are getting up to three more years on existing telecom contracts before having to shift to the $50 billion Enterprise Infrastructure Solutions vehicle.

  • Workforce
    Shutterstock image ID: 569172169 By Zenzen

    OMB looks to retrain feds to fill cyber needs

    The federal government is taking steps to fill high-demand, skills-gap positions in tech by retraining employees already working within agencies without a cyber or IT background.

  • Acquisition
    GSA Headquarters (Photo by Rena Schild/Shutterstock)

    GSA to consolidate multiple award schedules

    The General Services Administration plans to consolidate dozens of its buying schedules across product areas including IT and services to reduce duplication.

Stay Connected

FCW Update

Sign up for our newsletter.

I agree to this site's Privacy Policy.