Site diagnoses NetWare server failures

Managers of NetWare networks now have a way to diagnose why a server has crashed and can bring the server back online faster.

Novell Inc. is testing software on its World Wide Web site that determines why a NetWare 4 or 5 server fails, or abends (abnormal end).

At the NetWare ABEND Analysis System beta site (abend.provo.novell.com), network managers can upload a log file (ABEND.LOG) to be analyzed by a Novell database of known causes of abends. The user gets answer within seconds. Each new abend incident is added to the database to help future customers with their abend situations.

Fixing abends is a haphazard process, riddled with complex problems a network manager is not typically trained to handle, said Dirk Smith, president of server-recovery company Alexander LAN in Nashua, N.H.

Even if network managers did have the skill to diagnose abends properly, it would take several hours — mostly while the server is down. Calling Novell's technical support to seek an answer might take days or even weeks.

"The last time I had an abend, I called technical support and ended up e-mailing a file to them," said Chip DiComo, network manager for Hellmann Worldwide Logistics, a shipping company in Miami. "It would have been really easy to upload a file and get an automatic response."

Amy Lewis, a systems administrator at the University of Michigan, used the Novell system to solve her abend problem. When she uploaded her abend log, she received a report recommending that she use a certain patch to fix the server. "I haven't had any abends in about a week," she said.

Novell declined to say if there would be a charge for the ABEND Analysis System, which will be available as part of a support package by the end of October.

— For more information about enterprise networking, go to Network World Fusion at www.nwfusion.com. Story copyright 2000 Network World Inc. All rights reserved.

Featured

  • Defense
    Ryan D. McCarthy being sworn in as Army Secretary Oct. 10, 2019. (Photo credit: Sgt. Dana Clarke/U.S. Army)

    Army wants to spend nearly $1B on cloud, data by 2025

    Army Secretary Ryan McCarthy said lack of funding or a potential delay in the JEDI cloud bid "strikes to the heart of our concern."

  • Congress
    Rep. Jim Langevin (D-R.I.) at the Hack the Capitol conference Sept. 20, 2018

    Jim Langevin's view from the Hill

    As chairman of of the Intelligence and Emerging Threats and Capabilities subcommittee of the House Armed Services Committe and a member of the House Homeland Security Committee, Rhode Island Democrat Jim Langevin is one of the most influential voices on cybersecurity in Congress.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.