Users, Webmasters beware
- By Rich Kellett
- Apr 27, 2000
A great strength of the World Wide Web is its interactive features for establishing
a continuous dialogue between federal agencies and the public. But whether
you know it or not, you assume significant legal responsibilities when you
provide the opportunity for the public to interact with your agency or other
members of the public through your Web site.
Converging on your site are the laws that define our relationships to each
other, our governments (federal, state and local) and our property. For
* If you provide content, you also are providing certain warranties unless
you specifically disclaim them.
* If you have created a participative Web site, you have significant oversight
* There is even the potential for your site to be a source of harm (called
a tort) or criminal penalties (regarding civil rights, e-mail wire tapping,
copyright, and so on).
The federal government has waived significant areas of sovereign immunity
through the Federal Tort Claims Act. In addition, no one is immune from
criminal conduct in the course of his or her work as an employee of the
federal government. At the minimum, what we do carries a certain ethical
responsibility to meet the public's expectations of a fair and supportive
As Web sites become more participative, an agreement is needed that defines
appropriate and inappropriate behavior. Most Web sites have the usual privacy
policy and an announcement that defines criminal conduct for hacking into
the Web site. A few sites have started to provide disclaimers on warranties,
copyright and endorsements when linking to other sites.
But an interactive environment requires action that reaches significantly
beyond those measures. We must embrace the creation of an agreement that
requires assent from users of your Web site, giving them the option to decline
the conditions defined in the agreement.
Here is an outline of the key issues that should be addressed in an agreement.
This is not an exhaustive list, and not everything needs to be included
in an agreement. The degree to which any of the items are addressed below
is a business decision.
Your agency attorney should develop the specific language of the agreement
in the context of the goals and objectives for your Web site. Turn to your
agency attorney for further explanation or e-mail me at firstname.lastname@example.org.
Key issues to address include:
Age of the participant: Covers whether you allow minors to participate in
your Web site.
Assent and opt out: Covers how assent is made, the legal responsibilities
that flow from assent, and the opportunity to opt out if the individual
does not wish to be bound by the agreement.
Children: New laws exist for addressing collecting information regarding
children. Define, if appropriate, the terms, conditions and processes for
complying with laws regarding children's participation in Web sites.
Civil rights: Covers types of conduct on the Web site that would violate
other individuals' civil rights.
Contracting: Covers when the agreement regarding participating on this Web
site becomes binding and to what extent.
Copyrights, trademarks and restrictions on use: Define copyrights and trademarks
that are contained on the Web site and define them as your intellectual
property. Define the scope and/or limits of how information from the site
can or cannot be used.
Criminal investigation: Define under what conditions information is released
for criminal investigations.
Damages: Usually, this area would address limits on damages or it would
require waiving damages to some degree by both parties. Limitations on damages
usually are defined as purchase price or replacement cost. Information (even
if it is free) usually is provided "as is" with no warranties.
Due process: If the activity on the Web site can result in revoking benefits
for which a property right exists, then provide how the individual's due
process rights are maintained before revoking those property rights.
Electronic signatures and records: Define whether electronic signatures
and records can be used in court disputes.
Fraud: Define under what conditions it is fraudulent to present erroneous
information. Users must be warned of the criminal consequences of not being
truthful at a federal Web site.
Freedom of Information Act: Provide information about how to submit a FOIA
request and/or conditions when FOIA requests are inappropriate. The user
agreement cannot change the law in this matter.
Indemnification: Define under what conditions, if any, the participant agrees
to indemnify the federal agency.
Jurisdiction: Jurisdiction is global unless limited by a specific statement
as to where claims can be filed. Usually, Web sites limit jurisdiction to
the courts in which the Web site is physically located. At a minimum, define
jurisdiction as a U.S. court. If you have a personal Web site, define jurisdiction
as your local courts for the district of whatever state you are in. Provide
an "opt out" if the individual chooses not to agree.
Limits on liability: Define whether the agency Web site is a distributor
(minimal liability for content) or publisher (significant liability for
Links: Provide a disclaimer for endorsements when linking to other Web sites.
Ownership and use: Define ownership and use of any information users provide
to the Web site.
Privacy: In compliance with the Privacy Act of 1974, a privacy notice must
be provided. The notice must include the degree to which private information
will be shared or not shared.
Prohibited conduct: This will be a list of prohibited conduct that addresses
topics such as advertisements and promotions, civil rights, encrypted files
(for example, posting of encrypted files), gambling, intellectual property,
libel, political activity, pornography, privacy, slander, viruses and other
Purpose: Define the dialogue that is the purpose of this Web site. Individuals
or organizations can be blocked if they deviate repeatedly.
Records management. State whether records are stored and for how long (mainly
a privacy issue).
"Savings" clause: States that if one section is unenforceable, the other
Security: Defines the types of activity that would lead to criminal prosecution
or being blocked from the Web site.
Spam: Defines under what conditions an e-mail name, TCP/IP address or domain
can be blocked.
Torts: Actions that might lead to damages. For instance, using your Web
site to spam other Web sites might be considered trespass.
Viruses: Set liability limits for when the public or the agency inadvertently
introduces computer viruses or other damaging software.
Warranties: Define to what level, if at all, you are providing warranties.
Generally, information content is used "as is" with no warranty.
—Kellett is founder of the Federal Web Business Council, co-chairman of the
Federal Webmasters Forum and director of GSA's Emerging IT Division.