Ariz. Residents Have Say on State Web Site
- By Daniel Keegan
- May 01, 2000
Arizona's Government Information Technology Agency recently used online
ballots to gauge what residents wanted on the state's World Wide Web site.
During March and April, residents registered their preferences for online
services, including renewing driver's licenses; Internet voting; ordering
birth, death and marriage certificates; and paying taxes and parking tickets.
The ballot was part of a larger plan to create a Web portal that would
direct users to a particular state or local government agency, depending
on what service the user needs.
Arizona chief information officer John Kelly said that although he always
felt governments must tailor functions for constituents, "I [came] to realize
that no one was asking the customers what they wanted."
After having agency personnel vote on what services they thought would
be helpful to residents, he decided it would be useful to ask the residents
"Of all the things that can be done next, it's important to set priorities
about what is possible and what is wanted," he said.
Susan Patrick, the strategic communications manager at the technology
agency, said the benefits are greater than simply helping constituents.
"If a transaction can be done online, it can cut office time," she said.