Qwest unifies management platform
- By Bryant Jordan
- May 08, 2000
A new World Wide Web-based network management platform is promising government
telcommunications and network managers the opportunity to run their network
administration and billing operations with the simplicity of online banking.
The new Qwest Communications multiservice management platform, called
Qwest Control 4.0, gives managers dial-up access to electronic billing services,
network performance statistics and configuration controls.
The program will save Qwest customers time and money through a single,
secure and easily accessible site that contains all their data and network
management tools, according to Lewis Wilks, president of Qwest's Internet
and Multimedia Markets branch.
That kind of access and control, he said, will eliminate a manager's
need to contact his or her account teams for reports or to reconfigure the
Qwest Control 4.0 is a much-upgraded version of a program the company
originally acquired in 1998 when it bought LCI International, a long-distance
carrier. The original version permitted users to dial up their frame relay
circuits and to change their bandwidth. Qwest last year added Internet access
and voice network services to the mix of services that can be managed.
The newest version of Qwest Control offers the ability to enter and
track trouble tickets in real time, securely manage users' access and profiles,
report network alarms to customers in real time and sort open alarms by
severity, type, time or component name.
Clients can also use the tool to verify their service level agreements
with the service provider.