Government market: Global, outsourced

BRUSSELS, Belgium — Similar to the "Dulles Corridor" outside Washington,

D.C., a cluster of high-tech companies has taken root here in an industrywide

effort to take advantage of the burgeoning market in European government

information technology services.

The main thoroughfare that connects Brussels International Airport and

NATO headquarters with the city's cultural center is lined with the familiar

names of U.S. high-tech companies. The likes of IBM Corp., Sybase Inc.,

Oracle Corp., Electronic Data Systems Corp. and Compaq Computer Corp. have

erected large corporate facilities to position themselves for the growth

markets in European commercial and government IT services.

Most of these mainstays of the U.S. IT scene have made a substantial

commitment here. EDS, for example, has a staff of more than 1,000 personnel

dedicated to the European market, according to a NATO source. Likewise,

Compaq recently deployed a contracting team to handle NATO business and

has established liaison positions within almost every NATO country, according

to the source.

Sources with extensive experience working in Europe's high-tech marketplace

said there are many opportunities for technology firms in Europe. The British

government, for example, has outsourced as much as 20 percent to 30 percent

of the IT services that support many of its core functions, including the

U.K. equivalent to the U.S. Internal Revenue Service and Customs Service.

And while the nature of government services is changing here in Europe,

so is Europe's concept of IT services. Many government agencies throughout

the continent are forcing traditional services and consulting companies

to enter the integration business, according to a source familiar with European

government contracting.

"Rather than just having a company provide them with the knowledge of

how to do something, governments and commercial customers are now telling

them to go ahead and do it for them," said the source. Even the well-known

consulting firm Andersen Consulting has dipped into what the source called

the "implementation" phase of IT services contracting in Europe.


  • Comment
    customer experience (garagestock/

    Leveraging the TMF to improve customer experience

    Focusing on customer experience as part of the Technology Modernization Fund investment strategy will enable agencies to improve service and build trust in government.

  • FCW Perspectives
    zero trust network

    Why zero trust is having a moment

    Improved technologies and growing threats have agencies actively pursuing dynamic and context-driven security.

Stay Connected