Candle keeps tabs on apps
- By Dan Caterinicchia, Dan Caterinicchia
- Jun 19, 2000
Candle Corp. last week unveiled a new version of its ETEWatch product, a
tool designed to help IT managers measure end-to-end response times of applications
for a single user or an entire enterprise.
CandleNet ETEWatch Version 1.3 measures the time it takes an application
transaction to complete a round trip through the network, to the servers
and back to the desktop.
The response time data can be collected and displayed in graphical views
or stored in a database for detailed reports. The data helps federal IT
managers quantify the level of service their customers are getting as well
as identify any pitfalls in the cycle, said Al Duey, director of business
development at Los Angeles-based Candle.
"It gives government the ability to know how end users are using an
application, the levels of service you're getting and [the ability to] pinpoint
any bottlenecks before they become a serious problem," Duey said. "You can
see whether a problem is on the network, in the application or on the client,
and work to prevent major response time delays."
The new product is being piloted in a civilian federal agency, Duey
said, but he could not name the agency because of a confidentiality requirement.
Version 1.3 is available for applications including PeopleSoft, Lotus
Notes, the Citrix MetaFrame server, World Wide Web browser-based applications
and other customized solutions.
The product also supports the TN3270 mainframe protocol. "The TN3270
support allows transaction level [monitoring] for mainframe applications
that many government agencies and nongovernment companies are still using,"
CandleNet ETEWatch Version 1.3 is currently shipping, but won't be available
on the GSA schedule for another few months. The product is priced at $25,000
for 100 users, and the TN3270 options are an additional $25,000. A separate
Customizer utility that enables customers to plug in applications without
writing additional code is also available for $10,000 more.