Company builds e-gov portal for Denver
- By Daniel Keegan
- Jun 23, 2000
A private company has partnered with The Denver Post to build a World Wide
Web site to give Denver-area residents access to government services.
Denver's CITeCenter site will be launched July 1, with e-government applications
slowly brought online. The portal will be run by Hansen Information Technologies
Inc., which provides similar services to the Sacramento, Calif., metropolitan
CITeCenter will not be linked directly to city systems but the site will
forward transactions to the city to carry out. For example, if a resident
files a complaint on CITeCenter about a pothole, Hansen will forward that
information to the city.
Byron West, Denver's director of television and Internet services, said
the city has no intentions of tying in its services with the site, saying
third-party companies that come between the people and government "weaken
"We're moving in the direction we need to move, and our resources are targeted
to provide e-services to Denver citizens," West said, saying that the city
was confident with the efforts of the its site (www.denvergov.org).
Scott Burkhart, the general manager of Hansen's Internet Services Division,
said CITeCenter will not compete with Denver's official site but will instead
allow users to access the whole metropolitan area in addition to just the
"For many people that live or work in a metro area, they often don't know
the boundaries of who to contact," he said. The site will support six counties — Adams, Arapahoe, Boulder, Douglas, Jefferson and Weld — and 25 other communities.
At Hansen's CITeCenter Web portal (www.citecenter.com), users choose a city
and are presented with a page that indicates services offered, including
paying parking tickets, requesting services and reporting problems such
as potholes and broken lights.
An interactive map enables people to pinpoint a specific area, making it
easier for them to locate a problem. People often report that a problem
is "at the lot next to my house," for example, but do not leave their address,
Burkhart said. "You can get a lot of complaints and not know that it is
from the same place."
If agencies do not want to tie into Hansen's system, as West indicated,
Hansen will provide them with an electronic recording of the transactions
to complete themselves, Burkhart said.
Hansen has partnered with The Denver Post and other local newspapers so
they can put content on the site and so that people can link to the portal
from some of the more heavily accessed Web pages in the region.