Alliance defines e-gov ethics code
- By Daniel Keegan
- Jun 26, 2000
The electronic government industry is still so young that it has not yet
formed industrywide standards, but a provider of such services has announced
an alliance to establish a code of e-government conduct.
E-government services provider govWorks Inc. has partnered with Arthur
Andersen and American Management Systems Inc. to provide a "vision for best
practices" for the e-government industry to ensure public trust and to encourage
fair business practices. The company hopes that others in the industry will
"We've concluded that because this is a new field, there isn't the kind
of attention in the research community and capital markets — in an organized
way — to effectively ensure the confidence of buyers and users in the system,"
said Kaleil Isaza Tuzman, chairman and chief executive officer of govWorks.
Isaza Tuzman said some companies exaggerate their services and experience.
Other issues of concern include the use of privacy statements, the selling
of user information to third parties and hidden "convenience" fees often
charged to pay for World Wide Web portals.
The alliance's code of conduct has five main points:
* Adopt strict consumer-privacy policies that prohibit the improper
use and resale of consumer data to third parties.
* Disclose all fees and other costs associated with e-government services.
* Accurately represent the number and scope of e-government products
and services offered.
* Accurately represent corporate structures and affiliate relationships
that may affect vendor selection.
* Help bridge the digital divide and ensure universal access.