Citizen at center of e-gov service
- By Diane Frank
- Jun 28, 2000
Successful electronic government has be truly citizen-centric, realigning
information and services so people do not need to know which agency is the
provider, federal experts said Tuesday.
The federal government is well into the first phase of its effort to
reach this goal, as highlighted by President Clinton's announcement Saturday
of an industry backer for the planned governmentwide home page, FirstGov.
However, the second stage, in which government realigns its fundamental
structure, is much more important, said James Flyzik, Treasury Department
chief information officer, speaking in Atlanta at the Management of Change
conference, sponsored by the Federation of Government Information Processing
"I think we'll see pressure to move away from the hierarchical structures
we use today," he said. "In Phase II, I think we'll see realignment of government
E-government will require a much more transparent front end, and that
will force government to be more streamlined behind the scenes, said Steven
Hawald, CIO of student financial assistance at the Education Department.
While agencies are forming relationships to build an information portal
for citizens, they will be creating the pathways for the organizational
"You see that migration of moving from stovepiped-think to group-think,"