Looking for Buy-in
- By John Monroe, Judi Hasson
- Jul 10, 2000
Of course, none of this will come to pass if the 13 divisions at HHS don't
buy into it. But Burns believes the project has a good chance of succeeding
because Enterprise Infrastructure Management will centralize IT management
without changing the decentralized nature of HHS.
EIM essentially provides a management framework for divisions to plug
into, leaving each division in control of its day-to-day operations.
In some cases, HHS will look to install specific EIM-related technology
solutions across the department - for example, setting up a departmentwide
licensing agreement for a specific management package. Where divisions may
have existing solutions, HHS will require that those solutions be capable
of feeding information to the integrated monitor.
Burns hopes that individual divisions will drive some of the departmentwide
solutions. For example, if one division comes up with a good public-key
infrastructure solution, HHS may set it up as a model for other divisions
Ultimately, EIM should free up the divisions to focus more on their
particular business and less on the support infrastructure. That's why some
people prefer to rent an apartment rather than buy a house: They would rather
have someone else worry about the plumbing so they can have time for other
Burns believes EIM, by taking care of the support infrastructure, will
make it easier for HHS to move services to the Internet. EIM "is moving
us from being a systems-centric organization to a customer service organization,"
HHS aims to put EIM in place in all 13 operating divisions by 2003.
It will cost tens of millions of dollars to launch a full-scale version
of EIM, but, until that funding comes through, "we are starting now with
what we have," he said.