E-gov a bridge across agencies
- By Daniel Keegan
- Jul 11, 2000
The next step in electronic government is to integrate services across agency
lines, governors and industry professionals agreed Monday at the annual
National Governors' Association conference in State College, Pa.
Government cannot simply focus on how it presents services to its constituents;
it must change the way it delivers the services entirely, members of the
Information Technology Task Force said.
"If you don't transform how you deliver services," Wyoming Gov. Jim
Geringer said, "it doesn't matter if you automate it."
Daniel Brophy, senior vice president for marketing and business development
at Lockheed Martin Corp., said government is "coming to the end of the road"
where citizens will be appeased simply by having a nice presentation and
no true change in results.
"The challenge to governors is to look at the back room. It's not just
the storefront anymore," he said.
Jane Wiseman, of Andersen Consulting, said governments need to
do two things to succeed: Empower citizens with self-service functions so they can solve many
of the problems they face by themselves; and demonstrate leadership, beginning at the governor and chief information
By giving citizens the power to help themselves, Wiseman said, government
can focus on more complicated problems.
North Dakota Gov. Edward Schafer went one step further. He said states
must work with each other so that e-government services are shared across
Connecticut Gov. John Rowland said states should get out of the information
technology business entirely, outsourcing most of the work.
"We're great at plowing snow, educating kids and keeping people in jail,"
Rowland said, but IT is "not our business and it will take forever to do
it well. Time is the enemy, and government is never going to get there quick