IT is only part of e-gov, Cisco exec says
- By Dan Caterinicchia, Dan Caterinicchia
- Jul 13, 2000
To realize true electronic government, don't rely on information technology
to do all the work, an executive at Internet networking company Cisco Systems
Inc. said Wednesday.
Agencies' functional executives should educate their superiors and other
employees on what the Internet can do to enable e-government, according
to Sue Bostrom, senior vice president of Cisco's Internet Business Solutions
"A lot of leading-edge, public-sector CIOs are helping to educate their
executive director peers," said Bostrom, speaking after her keynote speech
at the E-Gov trade show in Washington, D.C. "A lot of times when we have
seminars, the CIO doesn't come alone but brings the entire executive staff,
as well as the IT folks."
And as government tries to operate in Internet time, "The education is required
unless you got your MBA two years ago or have a computer science degree,"
Bostrom said. "If not, you're out of date as far as how the Internet really
Bostrom also urged government agencies to use the World Wide Web to transform
the way they operate internally, and not use the Web as a facade that masks
outdated business operations.
"Ninety percent of our orders are received online, and 55 percent never
touch human hands," Bostrom said. "It is different in the public sector,
but you have to ask yourself, "Can you fulfill constituent needs all the
way to the back end?'"
Bostrom also emphasized the importance of not relying solely on technology.
"It's not about IT doing a good job. Its about leaders in an organization
partnering with IT to make a difference."