Employees suggest changes via Web
- By Daniel Keegan
- Jul 20, 2000
In Iowa, the Internet has outdated another government fixture: the old wooden
State employees can now submit suggestions to improve government efficiency
through the state's World Wide Web site.
The idea came from Gov. Tom Vilsack's Partners for Progress, a group
of 18 people from both government and the private sector charged with increasing
government efficiency. The group realized that employees have innovative
"Governor Vilsack believes that the real face of state government is
the state employees," said Linda Leto, quality coordinator for the Department
of Management, which oversees the Web site. "The employees who do the work
know best how to fix it," she said.
The Employee Suggestion System, available on the Reconnecting Iowans
Web site (www.reconnectingiowans.org) and linked from the state's Web site,
IOWAccess (www.state.ia.us), allows employees to fill out a form spelling
out a problem and offering a proposed solution. Forms can also be printed
out and submitted manually.
The form requires a name, agency, telephone number and other personal
information to be included, but an employee can remain anonymous by having
a Quality Coordinator from his or her department make the suggestion.
The goal, Leto said, is to collect "high-impact ideas for change." Once
a suggestion is made either online or in person, a review team within the
particular department determines the implications of the suggestion: where
it would be implemented, whether it would require legislation, how well
it might work, for example.
Once a decision is made, the team gives feedback to the originator of
the suggestion. Since the function became available on June 6, 80 suggestions
have been made, Leto said.
After a year, the system may be expanded to citizens, but Leto said
they wanted to first concentrate on employees. Theoretically, however, citizens
could fill out the online forms, she said.