GAO: DOD's e-commerce strategy at risk
- By Colleen O'Hara
- Jul 20, 2000
The Defense Department has not completed its e-commerce road map, putting
at risk its vision of using e-commerce to transform the way it does business,
according to a General Accounting Office report released Tuesday.
Key elements of DOD's road map are missing, such as an e-commerce implementation
plan, an e-commerce architecture, a determination on how to manage the e-commerce
program and comprehensive e-commerce security measures, the report said.
"Without these elements," the GAO said, "the department does not have the
unifying direction needed to carry out its electronic commerce program."
GAO recommended that DOD put in place a departmentwide e-commerce plan and
architecture, as well as ensure that realistic time frames and costs are
It also recommended that the members of a proposed e-commerce board of directors
be given authority to promote e-commerce initiatives and that the Joint
Electronic Commerce Program Office be given clear lines of authority and
funding to roll out the program departmentwide.
GAO said that some DOD e-commerce initiatives have been successfully implemented,
such as the Central Contractor Registration system, which provides a central
database of vendors that conduct business with DOD. But other systems, such
as the Defense Travel System, have been delayed by software problems. The
system will overhaul the department's temporary duty travel administration
In response to the report, DOD said it "has a series of ongoing actions
in support of the report's recommendations" and that the DOD chief information
officer is ensuring that those actions are implemented across the department.