Dot-coms nervous about FirstGov
- By William Matthews
- Aug 11, 2000
The federal government wants to sign up e-business partners that can bring
traffic to FirstGov.gov, the new governmentwide Internet portal. But questions
about fees, liability and the quality of information are giving some Internet
Developers of the new portal say they want as many commercial World Wide
Web sites as possible to provide access to FirstGov, which is being designed
to make it easier for the public to find government information on the Internet.
The more partners FirstGov has, the better the access for the public, the
portal's developers say.
But during a sales pitch for the new site Thursday, Internet companies,
including America Online, worried about plans to charge commercial outfits
using FirstGov search capabilities.
Commercial partners are likely to be charged fees to cover at least part
of the cost of operating FirstGov. After all, commercial Internet providers
will be making money by including FirstGov among their services, said Bill
Piatt, chief information officer of the General Services Administration,
which is heavily involved in developing FirstGov.
Fees may be based on the number of subscribers an Internet service has.
For AOL, with tens of millions of subscribers, that could mean fees of hundreds
of thousands of dollars each month, said an official familiar with FirstGov.
Nonprofit organizations would not be charged, Piatt said, and there may
be ways companies can "hot link" to FirstGov without having to pay. "Anybody
can hot link to it. Osama bin Ladin can have a button to FirstGov.gov on
his Web site if he wants to," Piatt said, referring to the Afghanistan-based
Signing up partners is important to FirstGov because portal developers want
to make government information as widely available as possible, Piatt said.
The FirstGov Web site is scheduled to open in about two months and is intended
to provide the public with an easy way to find all government Web sites — an estimated 20,000 of them — and all government Web pages — more than
To be "certified partners," however, commercial Web sites would have to
agree not to alter government information. AOL officials said they recently
ran a government map showing gasoline prices by region. But instead of identifying
regions with labels like "Midwest" or "Northeast," the map labeled regions
with codes of numbers and letters that were meaningless to most viewers.
Would "certified partners" be allowed to change the maps so their subscribers
could understand them? AOL representatives asked.
Probably not, Piatt said.
Web-based companies are also worried about whether they could he held liable
for distributing classified information posted on an agency Web site. There
was an audible sigh of relief when GSA officials said, "No, that's the agency's
To become certified partners, companies were told they would have to agree
to the following terms:
* Don't charge customers extra for access to FirstGov.
* Don't clutter FirstGov pages with "intrusive or overwhelming advertising."
* Don't track users' click streams, search terms or the addresses of Web
pages they visit.
* Provide agencies with any public feedback they receive.