New tool stamps out network downtime
- By Dan Caterinicchia, Dan Caterinicchia
- Aug 21, 2000
Federal network administrators seeking to eliminate disruptions from spikes
in traffic or around-the-clock usage have a new tool at their disposal.
Extreme Networks Inc. launched ServiceWatch last week, a software tool
that alerts administrators to possible causes of downtime long before they
affect end users. ServiceWatch offers layer 7 (application-level) health
and performance monitoring and management of up to 1,000 services through
a Web-based interface.
Administrators specify usage thresholds and capacity planning for service
type, location of service, user name or password, and other variables, said
George Prodan, vice president of marketing for Extreme, Santa Clara, Calif.
"The end user wouldn't even know it's running," Prodan said. "The administrator
gets an alert long before the end user would experience any degradation
Administrators are alerted by e-mail, pager or Simple Network Management
Protocol notification on a network management system, Prodan said.
Extreme's federal customers include NASA and agencies throughout the departments
of Defense, Energy, and Health and Human Services, all of which will be
initial target markets for ServiceWatch.
The product is available for Sun Microsystems Inc.'s Solaris operating
system, and versions for Linux and Microsoft Corp.'s Windows NT and Windows
2000 will be ready by the end of the year, said Tim Aiken, product manager
for network management applications at Extreme.
Another future feature will enable administrators to program automatic fixes
into the system so that if a certain type of disruption happens, corrective
action is immediately taken to coincide with the alarm, he said.
The company's products are available on the General Services Administration
schedule, and ServiceWatch should be added within the next 30 days, according
to a company spokeswoman. Pricing ranges from about $3,000 to $20,000 depending
on the number of services the product watches.