DOT tackles flow of flight delay data
- By Diane Frank
- Aug 23, 2000
The Transportation Department Monday announced a task force to set up a
system for getting quick, accurate information on flight delays and cancellations
to airline industry workers who deal directly with passengers.
Information flow was cited as one of the major challenges in a recent
inspector general report focusing on consumer service initiatives by the
airlines, according to DOT Secretary Rodney Slater. He was commenting after
a summit with airline industry stakeholders, including airline owners and
Often, even though the cause of a delay or cancellation is known, wrong
information is relayed to the public because an accurate explanation failed
to reach front-line employees.
"That's a very significant challenge, and a lot of technology needs
to be brought to bear on it," said Donald Carty, chairman of American Airlines.
Francisco Sanchez, DOT's newly appointed assistant secretary for aviation
and international affairs, will head the effort and will issue a report
by the end of September.
By the end of this week, Sanchez's office will have identified all of
the possible sources for identifying best practices in relaying information — including the airlines, airports, employee unions and consumer groups — and will set up a timetable for making the best practices available to
the industry, he said.