Partnership joins gov, customers
- By Daniel Keegan
- Sep 04, 2000
GovConnect Inc. has partnered with Interactive Intelligence Inc. to offer
an integrated customer service platform to handle all types of communication — from phone calls and faxes to e-mail and Web chats.
The Access Net customer service product will include GovConnect's back-end
database and hosting tools and Interactive Intelligence's communication
"With the Internet growing and governments striving to improve customer
service, we've come in with one integrated, total customer service solution,"
said Dan Williams, senior call center consultant at GovConnect.
By automating their customer service functions, Williams said, governments
can better serve constituents by offering more efficient customer service,
while saving tax-payers money.
The product is being marketed to local, state and federal governments
and is used in Michigan, Nebraska, Vermont and Ohio.