Study raps agencies' Web proficiency
- By Judi Hasson
- Sep 18, 2000
"Assessing E-Government: The Internet, Democracy, and Service Deliveryby State and Federal Governments"
While many federal Web sites are struggling to find a niche, a new study
by Brown University found that many of these online sites are not fully
taking advantage of the benefits of the Internet.
The study ranked government Web sites on features including security
policy, information and design. In citing weaknesses, it said many government
sites did not build in interactive components such as tailored responses
or audio and video clips. "E-government officials need to work to improve
citizen access to online information and services," according to the study.
Ranked at the top of the list are the Consumer Product Safety Commission
site (www.cpsc.gov), the Internal Revenue Service site (www.irs.gov) and
the Treasury Department site (www.ustreas.gov). Near the bottom is the
White House site (www.whitehouse.gov), which received a 42 percent score
and has since been redesigned.
"The White House just fell short no foreign language translation,
said Brown University political scientist Darrell West, who conducted the
study, which was released Sept. 15 at www. InsidePolitics.org.
The survey evaluated 38 federal government sites but did not rank sites
that had no direct consumer services.