Chicago automating water department workflow
- By Eric Kulisch
- Oct 17, 2000
The City of Chicago's Department of Water began streamlining its customer
service process last month with an automated workflow management system
developed by SCT.
Under a five-year, $11.3 million contract, SCT's Energy, Communications
and Utilities division in Columbia, S.C., will provide on-site and remote
application and operations management services to support its Banner Customer
Management System, according to a company news release. The contract includes
The Banner system consolidates all data about billing, repairs, debt
collection and other services for 535,000 customers. All activity about
a particular account can be retrieved quickly and easily from the same system.
"We began using the SCT Banner Customer Management System on a day with
an unusually high volume of customer calls and visits, and the switch from
the old system to the new one was nearly flawless," said Richard Rice, commissioner
of the Chicago Department of Water, in the release.
About 700 state and local governments, courts and public agencies use
SCT software and services.