IRS pours $88 million into training
- By Judi Hasson
- Oct 20, 2000
The Internal Revenue Service will bring teachers to employees instead of
sending workers to school as part of a massive effort to retool the IRS
The tax agency awarded Arthur D. Little a five-year, $88 million contract
to provide distance-learning services, the technology firm announced Thursday.
It is the largest electronic learning contract ever awarded by a civilian
The Cambridge, Mass., company will design and implement customized services
for the tax collection agency beginning next year. It will include online,
classroom and interactive video in areas such as customer service, taxation,
communication and information technology.
"The need to attract, train and retain talented employees is critical to
efforts by the IRS to update its technology...and reorganize around a customer-based
business model," said Ronald Sanders, the IRS human resources officer.
The contract is part of the 10-year IRS modernization program to streamline
the agency and provide more customized services for taxpayers.
The focus on training follows months of speculation about the future of
the government's workforce, because thousands of federal workers are expected
to retire in the next five years, leaving behind a government that will
have an even greater shortage of experienced technology workers than it