HUD praised for use of technology
- By Judi Hasson
- Nov 20, 2000
A new report on management reforms at the Department of Housing and Urban
Development said Monday that the oft-maligned agency is effectively using
technology to carry out its mission.
The report by Public Strategies Group, an independent
consulting group, assessed the impact of the
HUD 2020 Management Reform Plan on customers, stakeholders and employees.
It praised HUD's overall progress toward better management and said the
department has come a long way from 1998, when it was a "paper-driven organization."
Since then, HUD has introduced information technology solutions such as
touch-screen public kiosks and electronic services that deliver front-line
and back-office services, investigate fraud and help veterans get housing.
HUD's Web site also has received numerous awards for "empowering citizens
and business partners with interactive online services and information related
to housing and communities," the report stated.
"HUD has clearly propelled itself into the Information Age in a substantial
way," said the report, a follow-up assessment of the HUD 2020 management
Even President Clinton had something to say about the agency, which once
had a reputation for wasteful programs and pervasive fraud.
"Today, we have a department that has turned itself around and, as this
report clearly states, can serve as a role model for al federal agencies,"
Nevertheless, HUD is still under fire about its management practices. Earlier
this month, Congress criticized the agency over its handling of its information
technology budget. Lawmakers said that HUD had improperly transferred IT
money to other budgets. As a result, they said, HUD had failed to fully
take advantage of the Digital Age.