Agency dispatching IT systems
- By Bryant Jordan
- Nov 28, 2000
The agency responsible for federal workplace security is spending $1.5 million
for new information systems to better track security officers and to enable
them to collaborate on investigations from multiple locations.
The Federal Protective Service, a department within the General Services
Administration, has contracted with Viking Technology Inc. to supply computer-assisted
dispatching software and an enterprise information system.
The automated dispatching software will be installed at FPS regional
call-response centers, enabling staff members to monitor officers sent to
the scene of an investigation. The FPS functions as a liaison between the
federal government and local law-enforcement officials.
The enterprise information system will enable workers to write data
at local field offices and transmit it to a single repository, letting investigators
search, share and compare information from various locations.
According to Martha Hill, vice president of marketing for Viking, the
new IT systems will significantly change the way FPS tracks and manages
"They're not automated to this level right now; their systems are manual
in some places," she said.