SSA forms online, not interactive
- By Bryant Jordan
- Dec 06, 2000
SSA forms online
The Social Security Administration is offering customers a look at up to
65 official forms via its Web site.
However, the forms cannot be filled out or filed online, said Tony Trenkle,
director of electronic services staff at SSA. They primarily serve to let
customers know what kinds of questions they will be asked and what kind
of supporting documents they will need when they do apply for benefits,
However, the agency recently began enabling customers to apply for retirement
benefits online, part of an agency vision to expand use of the Internet
to interact with customers. In addition, Trenkle said customers may also
apply online for Medicare card replacement, a benefit verification letter
and a Social Security Benefit statement, Form 1099.
According to V. Douglas Hines, managing director for KPMG Consulting
LLC, SSA has long been ahead of the curve among government agencies in applying
"Historically, the Social Security Administration has been a leader,"
said Hines, who has been evaluating a number of programs at SSA, including
a pilot project in which customers and SSA officials corresponded online
via instant messaging, e-mail and voice over the Internet.