SPSS updates data mining tool

Government agencies seeking to mine data for purposes ranging from detecting

fraud to improving customer service have a new tool at their disposal.

SPSS Inc. began shipping Clementine 6.0, an update of its flagship data

mining solution, this month. Clementine is designed to help the public sector

and businesses gain an in-depth understanding of data to help them attract

and retain customers, detect fraud, reduce risk and improve government service

delivery, said Peter Caron, senior marketing manager for the Chicago-based


"Clementine is a data-mining workbench that helps users make predictions

based on data," Caron said. "For the government, it helps predict what citizens

are going to do."

Federal, state and local agencies are using Clementine in many ways:

* The Defense Finance and Accounting Service is testing data mining

as a way to discover billing errors and fraud. DFAS' vendor pay branch uses

data mining to search through 2.5 million financial transactions for inaccurate

charges. The software enables DFAS to screen each transaction for 80 elements,

including the item bought, the price and how it compares with previous purchases.

* The Internal Revenue Service uses Clementine to schedule its workers

in call centers and elsewhere to help improve customer service.

* The Georgia Department of Education recently began using Clementine

to help determine the best curriculum structure for its schools by analyzing

whether students tend to perform better if their classes flow in a certain


"The key to data mining is delivering personalization, predicting what's

going to happen in the future," Caron said. "That predictive aspect leads

to smarter business decisions."

Fiona McKenna, industry marketing manager for the public sector at SPSS,

added: "It helps determine why something is occurring and allows an agency

to prepare itself for X, Y and Z to occur," she said. "That provides a real

value for citizens who find government confusing."


  • Defense
    Ryan D. McCarthy being sworn in as Army Secretary Oct. 10, 2019. (Photo credit: Sgt. Dana Clarke/U.S. Army)

    Army wants to spend nearly $1B on cloud, data by 2025

    Army Secretary Ryan McCarthy said lack of funding or a potential delay in the JEDI cloud bid "strikes to the heart of our concern."

  • Congress
    Rep. Jim Langevin (D-R.I.) at the Hack the Capitol conference Sept. 20, 2018

    Jim Langevin's view from the Hill

    As chairman of of the Intelligence and Emerging Threats and Capabilities subcommittee of the House Armed Services Committe and a member of the House Homeland Security Committee, Rhode Island Democrat Jim Langevin is one of the most influential voices on cybersecurity in Congress.

Stay Connected


Sign up for our newsletter.

I agree to this site's Privacy Policy.