Facts about the U.S. Army Reserve Personnel Command

US Army Reserve Personnel Command website

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Annual budget: $1 billion.

Mission: Provide superior management and services to Army personnel, resulting in a trained and ready military force.

Laws and directives driving change: The Government Paperwork Elimination Act; National Partnership for Reinventing Government; Government Performance and Results Act; and Army transformation into a digitized force.

Customer service preferences: Telephone, 64 percent; Web, 25 percent; e-mail, 10 percent; fax, 1 percent.

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