Tax site survey incorrect
- By Nicholas Morehead
- Apr 26, 2001
Customer experience analysis firm WebCriteria Inc. said Tuesday that its
recent study rating the accessibility of states' online tax filing services
A clerical error apparently resulted in the reversal of the 2001 data
with data from 2000. States cited as most improved were, in fact, the least
improved. Those states shown as having the worst improvements were really
the most improved.
"The teams behind state government Web sites face unique challenges,
including budgetary constraints and a required degree of accuracy that surpasses
much of the content on the Web," WebCriteria data analyst Jonathan Moore
said. "Those who have gone the extra mile and made their sites easy to use
deserve special recognition, a fact that makes this error particularly unfortunate."
"We were thoroughly mystified at the notion that we had done worse than
the year before," said Kay Dinolfo, Webmaster for Missouri's revamped site,
which had ranked among the third worst under the faulty data. "I knew we
had done some really great things to make our site more usable, more friendly
and more accessible."
Moore offered his "sincerest apologies to all the Web site administrators
whose efforts were misrepresented by this data."