Tax site survey incorrect

Customer experience analysis firm WebCriteria Inc. said Tuesday that its

recent study rating the accessibility of states' online tax filing services

was wrong.

A clerical error apparently resulted in the reversal of the 2001 data

with data from 2000. States cited as most improved were, in fact, the least

improved. Those states shown as having the worst improvements were really

the most improved.

"The teams behind state government Web sites face unique challenges,

including budgetary constraints and a required degree of accuracy that surpasses

much of the content on the Web," WebCriteria data analyst Jonathan Moore

said. "Those who have gone the extra mile and made their sites easy to use

deserve special recognition, a fact that makes this error particularly unfortunate."

"We were thoroughly mystified at the notion that we had done worse than

the year before," said Kay Dinolfo, Webmaster for Missouri's revamped site,

which had ranked among the third worst under the faulty data. "I knew we

had done some really great things to make our site more usable, more friendly

and more accessible."

Moore offered his "sincerest apologies to all the Web site administrators

whose efforts were misrepresented by this data."

Featured

  • Defense
    The U.S. Army Corps of Engineers and the National Geospatial-Intelligence Agency (NGA) reveal concept renderings for the Next NGA West (N2W) campus from the design-build team McCarthy HITT winning proposal. The entirety of the campus is anticipated to be operational in 2025.

    How NGA is tackling interoperability challenges

    Mark Munsell, the National Geospatial-Intelligence Agency’s CTO, talks about talent shortages and how the agency is working to get more unclassified data.

  • Veterans Affairs
    Veterans Affairs CIO Jim Gfrerer speaks at an Oct. 10 FCW event (Photo credit: Troy K. Schneider)

    VA's pivot to agile

    With 10 months on the job, Veterans Affairs CIO Jim Gfrerer is pushing his organization toward a culture of constant delivery.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.