IM-ing will overtake e-mail

Web services being developed to upgrade instant messaging will "revolutionize" Internet communications and commerce over the next three years and make it an even more powerful communications application than e-mail, according to Gartner Inc.

By 2006, according to Gartner, 50 percent of midsize and large businesses will rely on Web services. According to a survey by Gartner released May 1, 52 percent of consumers and 51 percent of business customers use America Online Inc. instant messaging. Additionally, 36 percent of consumers and 40 percent of business users use Microsoft Corp. instant messaging.

And the race for market share will only intensify as the total number of instant messaging users is expected to grow to 180 million worldwide by 2004, according to Gartner. Also, 60 percent of all real-time online communication — voice or text — will be driven via instant messaging technology.

Featured

  • Elections
    voting security

    'Unprecedented' challenges to safe, secure 2020 vote

    Our election infrastructure is bending under the stress of multiple crises. Administrators say they are doing all they can to ensure it doesn't break.

  • FCW Perspectives
    zero trust network

    Can government get to zero trust?

    Today's hybrid infrastructures and highly mobile workforces need the protection zero trust security can provide. Too bad there are obstacles at almost every turn.

Stay Connected

FCW INSIDER

Sign up for our newsletter.

I agree to this site's Privacy Policy.