Federal Relay Service offerings

Among the Federal Relay Service's current telephone services are:

Directory assistance. Gender identification. Hearing carryover, which allows speech-disabled or mute users with normal hearing to listen to another person and then type a response, which is read to the other person by a communications assistant. English-to-Spanish and Spanish-to-English translation. wo-line voice carryover, which allows the hearing-impaired caller who is comfortable speaking to use one line for speaking directly to a hearing person while the other line is used to receive the operator's typed responses from the hearing person. Among the services planned to be added to FRS are:

International relay. A video relay service to allow deaf or hearing-impaired people who use American Sign Language to communicate via a desktop computer with video capability. The caller and an ASL interpreter see each other via video, and the interpreter relays the message to the hearing person. Internet relay, which will allow people who don't want to carry text-enabled telephones while traveling to make a call through an Internet site with the help of a relay operator.

Featured

  • Defense
    Soldiers from the Old Guard test the second iteration of the Integrated Visual Augmentation System (IVAS) capability set during an exercise at Fort Belvoir, VA in Fall 2019. Photo by Courtney Bacon

    IVAS and the future of defense acquisition

    The Army’s Integrated Visual Augmentation System has been in the works for years, but the potentially multibillion deal could mark a paradigm shift in how the Defense Department buys and leverages technology.

  • Cybersecurity
    Deputy Secretary of Homeland Security Alejandro Mayorkas  (U.S. Coast Guard photo by Petty Officer 3rd Class Lora Ratliff)

    Mayorkas announces cyber 'sprints' on ransomware, ICS, workforce

    The Homeland Security secretary announced a series of focused efforts to address issues around ransomware, critical infrastructure and the agency's workforce that will all be launched in the coming weeks.

Stay Connected